Customer Satisfaction Survey 2007
Scoring for the Ministry of Tourism's 2007 survey was based on a scale from 1 to 5, with five as the highest score. Establishments were on the following criteria...
Room 4.4
Food 4.5
General Services 4.96
Ancillary Services 2.1 (no gym, no pool)
Security 4.5
Overall Customer Satisfaction Index 4.1 (clearly we need a pool).
Overall Accomodation rating (on an oddly inverted scale of 1 to 5, with 1 representing very satisfied and 5, very dissatisified) for Mona's Gingerbread House is 1.0
